Leading Healthcare ISV | Case Studies

Digital Transformation

Implemented Comprehensive QE Services for a leading Healthcare ISV

40%

Accelerated release cycles

Through efficient automated testing and CI/CD Integration, the time to market was reduced drastically.

30%

Improved app responsiveness

Performance bottlenecks were eliminated early in the life cycle, ensuring faster and more reliable user interactions.

100%

Mitigation of vulnerabilities

Identification and mitigation of security vulnerabilities ensured safeguarding sensitive consumer data.

The client has developed a digital platform to transform the Medicare Advantage and Commercial markets by enhancing consumer engagement with health benefits. The platform simplifies consumers processes to capitalize on their health benefits through directed spending technology, which covers supplemental and specialized benefits. Key features include an integrated reward dashboard, a single card for all benefits, and intuitive tools to improve health outcomes and drive quantifiable results.

The client is a $20 billion IT giant with operations across the world providing mission-critical IT services. With operations in 70 countries globally, the client drives innovation in the IT world. The client has over 130,000 employees across the world and is a Fortune 500 global IT services leader.

PROJECT SUMMARY

The project aims to bring in an Automation-first approach to a Healthcare ISV. Our client needed a greenfield application development ecosystem with an automation-first strategy. We addressed complexities related to testing and mitigated delayed release cycles. Our technology stack includes GitHub, Azure DevOps, Azure, .NET Core, React, Micro-Services, Kubernetes, VSCode, Jira, and Jira Xray. This comprehensive technology deployment ensures efficient development, quality testing, and timely releases for the client. The risk-based test automation coverage exceeded 85% across the web with Microservices and mobile applications, ensuring all the critical scenarios and functionalities are covered.

CHALLENGES

The client faced multiple critical challenges in their quest to revolutionize consumer engagement in the Medicare Advantage and Commercial markets:

Fragmented Technology Infrastructure with React-based UI, Dot Net backend with Micro-Services eco-system, and mobile applications.
The absence of a unified testing approach significantly affected the time to market.
Greenfield automation implementation combined with an "automation first" strategy within sprint cycles was challenging.
The client’s application is of micro-services architecture and has many integrations with 3rd party partner platforms. Ensuring robust coverage is a concern.
Application performance was a concern due to the slow and inconsistent application response experience.
Measures must be more robust to protect sensitive consumer data against emerging threats.

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SOLUTION

To address the client's challenges, we delivered a robust and scalable testing solution that catered to their needs across the web, mobile (iOS & Android), and microservices.

Our approach was comprehensive and strategic, focusing on both immediate needs and long-term goals.

Deployed Unified Test Automation Framework (UTAF) for seamless test automation across web, mobile, and microservices.
- Enabled Shift-Left in-sprint automation with a risk-based testing approach to prioritize critical functionalities and optimize testing efforts.
- Implemented a specialized test automation approach for robust microservices validation, ensuring each service was thoroughly tested for functionality, performance, and reliability.
- Integrated UTAF with BrowserStack for native mobile application testing on various mobile & OS combinations and to achieve comprehensive web application browser coverage.
Integrated the test suite with Azure DevOps pipelines to enable continuous and automated testing.
Conducted extensive performance testing and real user monitoring to identify and mitigate application bottlenecks early and improve responsiveness.
Implemented secure code scanning for each build and performed rigorous security testing adhering to OWASP, NIST, and other industry standards.
Established quality check gates, dashboards for test analytics for a high-maturity test organization, and data-backed decision-making.